A PASSION FOR EXCELLENCE: THE LEADERSHIP DIFFERENCE

By:

PETERS, TOM [author]

Material type: Text

TextPublication details: LONDON: HARPER COLLONS PUBLISHERS, 1985Description: 437P; ILLUSTISBN:

0006370624

Subject(s):

Leadership

Contents:

Part 1: Common sense. 1. A blinding flash of the Obvious. 2. MBWA: The technology of the Obvious. 3. Integrity and the technology of the Obvious. Part 2: Customers. 4. Common courtesy: the ultimate barrier to competitor entry. 5. No such things as a commodity. 6. "Mere perception": On the irreducible humanness of customers. 7. Quality is not a technique. 8. The "smell" of the customer. Part 3: Innovation. 9. The mythology of innovation or a Skunkworks tale. 10. Three Skunks. 11. The context of innovation. 12. The "smell" of innovation. Part 4: People, people, and people. 13. Bone- deep beliefs. 14. Ownership! 15. Applause. Part 5: Leadership. 16. Attention, symbols, drama, vision and love 17. Transformation and enhancements: Small wins, debureaucratizing and pockets of excellence. 18. Coaching. 19. Doing MBWA. 20. Excellence in school leadership. 21. What price excellence?

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Monograf	JPS HQ Library Main Library	General Collections	MGT 301.172.6 PET (Browse shelf(Opens below))	1	Available		1000000126

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Previous	No cover image available					No cover image available		Next
Previous	MGT 177.7 WAT How to win friends and influence people by letters	MGT 301.172.6 AST WOMEN OF INFLUENCE, WOMEN OF VISION: A CROSS-GENERATIONAL STUDY OF LEADERS AND SOCIAL CHANGE	MGT 301.172.6 KOT Leading change / John P. Kotter	MGT 301.172.6 PET A PASSION FOR EXCELLENCE: THE LEADERSHIP DIFFERENCE	MGT 301.172 KAL Cigars, whiskey and winning: Leadership lessons from general Ulysses S. Grant / Al Kaltman	MGT 301.172 KOU THE LEADERSHIP CHALLENGE: HOW TO GET EXTRAORDINARY THINGS DONE IN ORGANIZATIONS	MGT 303.34 BOY Resonant Leadership: Renewing Yourself and Connecting with Others Through Mindfulness, Hope and Compassion	Next

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