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The Malcolm Baldridge National quality award: A yardstick for quality growth / Maureen S. Heaphy, Gregory F. Gruska

By: Contributor(s): Material type: TextTextPublication details: Massachusetts: Addison-Wesley Publishing Company, 1995Description: 440p; illust. 24cmISBN:
  • 020163368X
Subject(s):
Contents:
Key concepts of the award criteria. Useful criteria?. Internal use of criteria. Categories. Interpendency of items. Quality journey. General findings. Using the criteria. Management gred. Effective use. Advantages of writing a response to the criteria. Preparation of the written response. Leadership. Description and examples. Key excelence indicators. Information and analysis. Strategic planning. Human resources development and management. Process management. Business results. Customer focus and satisfaction. Award process. Award organization. Eligibility. Restrictions on eligibility. Evaluation. Application of the award process to self-improvement. One company's model. MBNQA process result. Number of application and site visits. Award recipients.
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Key concepts of the award criteria. Useful criteria?. Internal use of criteria. Categories. Interpendency of items. Quality journey. General findings. Using the criteria. Management gred. Effective use. Advantages of writing a response to the criteria. Preparation of the written response. Leadership. Description and examples. Key excelence indicators. Information and analysis. Strategic planning. Human resources development and management. Process management. Business results. Customer focus and satisfaction. Award process. Award organization. Eligibility. Restrictions on eligibility. Evaluation. Application of the award process to self-improvement. One company's model. MBNQA process result. Number of application and site visits. Award recipients.

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