The Malcolm Baldridge National quality award: A yardstick for quality growth / Maureen S. Heaphy, Gregory F. Gruska (Record no. 11490)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01526nam a2200229#a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000016096 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230822s1995 xx 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 020163368X |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | JPS |
| 090 00 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | MGT 658.5 HEA |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | JPS |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Heaphy, Maureen S., |
| Dates associated with a name | 1950- |
| Relator term | author |
| 245 #4 - TITLE STATEMENT | |
| Title | The Malcolm Baldridge National quality award: A yardstick for quality growth / Maureen S. Heaphy, Gregory F. Gruska |
| 260 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Massachusetts: Addison-Wesley Publishing Company, |
| Date of production, publication, distribution, manufacture | 1995 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 440p; illust. 24cm |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Key concepts of the award criteria. Useful criteria?. Internal use of criteria. Categories. Interpendency of items. Quality journey. General findings. Using the criteria. Management gred. Effective use. Advantages of writing a response to the criteria. Preparation of the written response. Leadership. Description and examples. Key excelence indicators. Information and analysis. Strategic planning. Human resources development and management. Process management. Business results. Customer focus and satisfaction. Award process. Award organization. Eligibility. Restrictions on eligibility. Evaluation. Application of the award process to self-improvement. One company's model. MBNQA process result. Number of application and site visits. Award recipients. |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Malcolm Baldridge National quality award. |
| 650 20 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Total quality management -- awards -- United States. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Gruska, Gregory, S., 1943- |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Monograf |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] | |
| Link information for 9XX fields | 1995 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| General Collections | JPS HQ Library | JPS HQ Library | Main Library | 22/08/2023 | MGT 658.5 HEA | 1000021343 | 22/08/2023 | 1 | 22/08/2023 | Monograf | |||||
| General Collections | JPS HQ Library | JPS HQ Library | Ampang | 22/08/2023 | MGT 658.5 HEA | 1000021348 | 22/08/2023 | 1 | 22/08/2023 | Monograf |