Managing The National Economy in Challenging Times: Enchancing The Delivery Systems And Mechanisms

PART I: BUILDING NATIONAL RESILIENCE THROUGH ENHANCING THE DELIVERY SYSTEMS AND MECHANISMS: ISSUES AND CHALLENGES 1.Keynote Address/Abdullah Ahmad Badawi 2.Sustaining Economic Growth Through Efficient and Effective Delivery System and Mechanisms: The Malaysian Formula/Rafidah Aziz 3. Reaching for the Sky... Why Excellence is No Longer Good Enough/Stewart Forbes PART II: PUBLIC AND PRIVATE SECTOR DELIVERY SYSTEMS AND MECHANISMS: ISSUES ON VALUES AND ETHICS 4.Public and Private Sector Delivery System: Values and Ethics/Francis Yeoh 5.Financial Reporting in Times of Uncertainty/Abdul Samad Hj. Alias 6. Public and Private Sector Delivery System and Mechanisms:Issues on Velus and Ethics/Tunku Abdul Aziz Ibrahim 7.The Relevence of Islamic Values for Organisational Performance/Nik Mustapha b. Hj. Nik Hassan. PART III: ENHANCING THE DELIVERY SYSTEMS AND MECHANISMS: THE ROLE OF FRONTLINE SERVICES 8.Public and Private Sectors Delivery Systems and Mechanisms:Changing Patterns of Delivering on the Demand Side/Zulkarnain Hj. Awang & Maimunah Osman 9.Enhancing the Delivery Systems of the Immigration Services/ Mohd. Jamal Kamdi PART IV: ENHANCING THE DELIVERY SYSTEMS AND MECHANISMS: GOOD PRACTICES 10.Enhancing the Delivery Systems and Mechanisms: Good Pranctices/Ali Abdul Kadir 11. "The Wheel" as a Concept in Participative Management in the Provision of Patient-Centered Care/Mary Abraham PART V:ENHANCING THE DELIVERY SYSTEMS AND MECHANISMS :LEADING THE CHANGE 12."Malaysian, Inc++": Smart Partenship in Enhancing Delivery Systems for Economic Competitiveness/Koh Tsu Koon PART VI: ENHANCING THE DELIVERY SYSTEMS AND MECHANISMS: THE ROLE OF REGULATORY BODIES 13.Enhancing The Delivery System and Mechanisms: The Role of the Anti-Corruption Agency/Zulkipli Mat Noor 14.Enhancing the Delivery Systems and Mechanisms:Public Complaints, Perceptions, Expectations and Role of the Public Bureau/ Wan Abdul Wahab Abdullah PART VII: ENHANCING THE DELIVERY SYSTEMS AND MECHANISMS: THE ROLE OF ICT: 15.Enhancing the Delivery Systems and Mechanisms: The Role of ICT in Enhancing Productivity/Mohamed Arif Nun 16.Public Service ICT Innovations/Muhammad Rais Abdul Karim 17.Developing ICT Infrustructure to Enhancing Delivery System: Addressing the Challenges/Halim Shafie

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