THE SUPERVISOR AND THE JOB

Part 1: Introduction. 1. Supervision- the gateway to management. Part 2: The basis for effective supervision. 2. Nature of planning and decision making. 3. Organizing. 4. Controlling. 5 Theories of worker motivation. 6. The critical role of trust and confidence. 7. Wisdom and empathy in interpersonal relations. 8. Useful leadership styles and practices. Part 3: Day to day problems of the supervisor. 9. Communications with employees (and bosses) 10 Selection, promotion and compensation of employees. 11 Training and development. 12 Counseling employees. 13 Evaluation and review of employees and their performances 14 Discipline in the work group. 15 The supervisor and the Union 16 The supervisor's responsibility for safety and health: the man from OSHA 17 Job design: improving job content methods of work and the work environment 18 The supervisor and civil rights. Part 4: Background factors in the supervisor's job. 19 The Hawthorne studies: worker attitudes and productivity 20 The Michigan studies: the successful versus the less successful supervisor. 21 Other studies: three theories of supervisor. Part 5: The supervisor of the 1980s: challenges and opportunities for those who wish to explore more fully.

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