Balanced scorecard step-by-step : maximizing performance and maintaining results // Paul R. Niven

Includes bibliographical references and index

Machine generated contents note: Chapter 1 Performance Measurement and the Need -- for a Balanced Scorecard -- Chapter 2 Balanced Scorecard as an Enduring -- Management Tool -- PART TWO STEP-BY-STEP DEVELOPMENT OF THE BALANCED -- SCORECARD -- Chapter 3 Getting Started -- Chapter 4 Mission, Values, Vision, and Strategy -- Chapter 5 Developing Performance Objectives and -- Measures -- Chapter 6 Finalizing Measures and Developing Cause -- and Effect Linkages -- Chapter 7 Setting Targets and Prioritizing Initiatives -- PART THREE EMBEDDING THE BALANCED SCORECARD IN THE -- ORGANIZATION'S MANAGEMENT SYSTEM -- Chapter 8 Cascading the Balanced Scorecard to Build -- Organizational Alignment -- Chapter 9 Using the Balanced Scorecard to -- Strategically Allocate Resources -- Chapter 10 Linking Rewards to Performance: The -- Balanced Scorecard and Compensation -- PART FOUR SUSTAINING BALANCED SCORECARD SUCCESS -- Chapter 11 Reporting Balanced Scorecard Results -- Chapter 12 Maintaining the Balanced Scorecard -- PART FIVE BALANCED SCORECARDS IN THE PUBIC AND -- NOT-FOR-PROFT SECTORS AND CONCLUDING -- THOUGHTS ON SCORECARD SUCCESS -- Chapter 13 Balanced Scorecards in the Public and -- Not-for-Profit Sectors -- Chapter 14 Concluding Thoughts on Balanced -- Scorecard Success -- Index.