Circulars on administrative reforms in the civil service of Malaysia (1991-1996)/ issued by Tan Sri Dato' Seri Ahmad Sarji bin Abdul Hamid

Also published in Malay

I. Development Administration Circulars (1991 - 1996): 1. Development Administration Circular No. 1 of 1991 - Guidelines for the improvement of the quality of services rendered through the telephone. 2. Development Administration Circular No. 2 of 1991 - Guidelines on the management of meetings and goverment committees. 3. Development Administration Circular No. 3 of 1991 - Public Service Innovation Awards. 4. Development Administration Circular No. 4 of 1991 - guidelines on the Strategies for Quality Improvement in the Public Services. 5. Development Administrationb Circular No. 5 of 1991 - Guidelines on the Integrated Scheduling System (SIAP). 6. Development Administration Circular No. 6 of 1991 - Guidelines on the Productivity Improvement inthe Public Service. 7. Development Administration Circular No. 7 of 1991 - Guidelines on Quality Control Circles (QCC)in the Public Service. 8. Development Administration Circular No.8 of 1991 - Guidelines on the Manual of Work Procedure and Deesk File. 9. Development Administration Circular No.9 of 1991 - Guidelines on the Implementation of the Malaysia Incorporated Policy. 10. Development Administration Circular No. 10 of 1991 - Guidelines for the Improvement of the Quality of Counter Services. 11. Development Administration Circular No. 11 of 1991 - Guidelines on the use of the Work Action Form. 12. Development Administration Circular No. 1 of 1992 - Guide on Total Quality Management in the Public Service. 13. Development Administration Circular No. 2 of 1992 - Guidelines for Development Project Planning and Preparation. 14. Development Administration Circular No.3 of 1992 - Manual on Micro Accuanting System (SPM). 15. Development Administration Circular No. 4 of 1992 - Managing Public Complaints. 16. Development Apsdministration Circular No. 1 of 1993 - Guidelines on Morning Prayers. 17. Development Administration Circular No. 2 of 1993 - Guidelines for the Award of the Public Services Excellent Service Awards. 18. Development Administration Circular No. 3 of 1993 - Guidelines on Client's Charter. 19. Development Administration Circular No. 1 of 1995 - Use of Information in Application Forms and Specific Criteria in Decision Making. 20. Development Administration Circular No. 1 of 1996 - Implementation of a Standard Computerised Accounting System in the Federal Statutory Bodies. 21. Development Administration Circular No. 2 of 1996 - Guidelines for Implementing MS ISO 9000 in the Civil Service. II. Amendments of the Development Administration Circulars: 1. Development Administration Circular No. 5 of 1991 (Amendment No. 1/1993) - Guidelines on the Integrated Scheduling System (SIAP). 2. Development Administration Circular No. 2 of 1993 (Amendment No. 1/1993) - Guidelines for the Award of the Public Service Excellent Service Awards. 3. Development Administration Circular No.2 of 1993 (Amendment No. 2/1993) - Guidelines for the Award of the Public Service Excellent Service Awards. 4. Development Administration Circular No.2 of 1993 (Amendment No. 1/1995) - Guidelines for the Award of the Public Service Excellent Service Awards. 5. Development Administration Circular No. 2 of 1993 (Amendment No. 1/1996) - Guidelines for the Award of the Pulic Service Excellent Service Awards. III. Development Administration Circular Letter: 1. Development Administration Circular Letter No. 1of 1994 - Guidelines on the Implement of the Service Recovery System. IV. Treasury Circular: 1. Treasury Circular No. 2 of 1991 - The Use of New Forms in the Management of Capital Assets, Inventories and Office Supplies. 2. Treasury Circular No. 15 of 1994 - Guidelines for the Preparation and Tabling of the Annual Report and Financial Statement of Federal Statutory Body. V. General Circular Letters: 1. General Circular Letter No. 1of 1993 - Regulation for the use of Facsimile Machines in Goverment Departments. 2. General Circular Letter No. 2 of 1993 - Guidelines on the Involvement of Public Agencies and Officials in Conferences/Seminars/Forums Training Workshops sponsored by the Private Sector. 3. General Circular Letter No. 3 of 1993 - Guidelines on the Involvement of Public Agencies and Officials in Sports Activities sponsored by a Public Agency/Private Sector. 4. General Circular Letter of No.1 of 1995 - Preparation of Annual Summary Report of the Financial Status and Performance of Federal Statutory Bodies. 5. General Circular Letter No.2 of 1995 - Maintenance Management-Establishment of a Planned Maintenance System. VI. Circular Letter: 1. Campaign to Reduce the Backlog of Work in Goverment Agencies.