Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (Record no. 14014)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01828nam a2200229#a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000020993 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230822s2003 xx 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0131224611 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | JPS |
| 090 00 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | MGT 65.018 GOE |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | JPS |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Goetsh, David L. |
| Relator term | author |
| 245 #0 - TITLE STATEMENT | |
| Title | Quality Management: Introduction to Total Quality Management for Production, Processing, and Services |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Fourth edition |
| 260 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Upper Saddle New Jersey: Prentice Hall, |
| Date of production, publication, distribution, manufacture | 2003 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 858p,illust,24cm |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | PART ONE: PHILOSOPHY AND CONCEPTS Chapter 1:The Total Quality Approach to Quality Management Chapter 2:Qualtiy and Global Competitiveness Chapter 3:Strategic Management Planning and Execution Chapter 4:Quality Management and Ethics Chapter 5:Partering and Strategic Alliances Chapter 6:Quality Culture Chapter 7:Customer Satisfaction and Retention Chapter 8:Employee Empowerment Chapter 9: Leadership and Change Chapter 10: Team Building and Teamwork Chapter 11:Communication and Interpersonal Relations Chapter 12:Education and Training Chapter 13:Overcoming Politics,Negativity, and Conflict in the Workplace Chapter 14:ISO 9000 and Total Quallity the Relationship PART TWO: TOOLS AND TECHNIQUES Chapter 15:Overview of Total Quality Tools Chapter 16:Problem Solving and Decision Making Chapter 17:Quality Function Deployment (QFD) Chapter 18:Optimazing and Controling Processes Throught Statistical Process Control (SPC) Chapter 19:Continual Improvement Chapter 20: Benchmarking Chapter 21:Just-in-Time Manufacturing (JIT) Chapter 22:Implementing Total Quality Management |
| 546 ## - LANGUAGE NOTE | |
| Language note | Eng |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Total quality management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Monograf |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] | |
| Link information for 9XX fields | 2003 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| General Collections | JPS HQ Library | JPS HQ Library | Main Library | 22/08/2023 | MGT 65.018 GOE | 1000026781 | 22/08/2023 | 22/08/2023 | Monograf |