Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (Record no. 14014)

MARC details
000 -LEADER
fixed length control field 01828nam a2200229#a 4500
001 - CONTROL NUMBER
control field vtls000020993
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 230822s2003 xx 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0131224611
040 ## - CATALOGING SOURCE
Original cataloging agency JPS
090 00 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) MGT 65.018 GOE
003 - CONTROL NUMBER IDENTIFIER
control field JPS
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Goetsh, David L.
Relator term author
245 #0 - TITLE STATEMENT
Title Quality Management: Introduction to Total Quality Management for Production, Processing, and Services
250 ## - EDITION STATEMENT
Edition statement Fourth edition
260 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Upper Saddle New Jersey: Prentice Hall,
Date of production, publication, distribution, manufacture 2003
300 ## - PHYSICAL DESCRIPTION
Extent 858p,illust,24cm
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note PART ONE: PHILOSOPHY AND CONCEPTS Chapter 1:The Total Quality Approach to Quality Management Chapter 2:Qualtiy and Global Competitiveness Chapter 3:Strategic Management Planning and Execution Chapter 4:Quality Management and Ethics Chapter 5:Partering and Strategic Alliances Chapter 6:Quality Culture Chapter 7:Customer Satisfaction and Retention Chapter 8:Employee Empowerment Chapter 9: Leadership and Change Chapter 10: Team Building and Teamwork Chapter 11:Communication and Interpersonal Relations Chapter 12:Education and Training Chapter 13:Overcoming Politics,Negativity, and Conflict in the Workplace Chapter 14:ISO 9000 and Total Quallity the Relationship PART TWO: TOOLS AND TECHNIQUES Chapter 15:Overview of Total Quality Tools Chapter 16:Problem Solving and Decision Making Chapter 17:Quality Function Deployment (QFD) Chapter 18:Optimazing and Controling Processes Throught Statistical Process Control (SPC) Chapter 19:Continual Improvement Chapter 20: Benchmarking Chapter 21:Just-in-Time Manufacturing (JIT) Chapter 22:Implementing Total Quality Management
546 ## - LANGUAGE NOTE
Language note Eng
650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Total quality management
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Monograf
990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA]
Link information for 9XX fields 2003
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Price effective from Koha item type
        General Collections JPS HQ Library JPS HQ Library Main Library 22/08/2023   MGT 65.018 GOE 1000026781 22/08/2023 22/08/2023 Monograf

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