RELEVANCE REGAINED FROM TOP-DOWN CONTROL TO BOTTOM-UP EMPOWERMENT

JOHNSON, H. THOMAS.

RELEVANCE REGAINED FROM TOP-DOWN CONTROL TO BOTTOM-UP EMPOWERMENT - NEW YORK: MAXWELL MAXMILLAN, 1992 - 228P; ILLUST

Parts 1: Relevance lost in top-down control. 1. Information, action and business performance. 2. Remote control management in the Dark Age of relevance lost. 3. Consequences of remote control management. Part 2: Relevance regained by bottom-up empowerment. 4. Imperatives of competition- past and present. 5. Becoming responsive by building long-term customer relationships. 6. Becoming flexible by empowering workers to remove constraints. 7. Management information for competitive excellence. 8. Activity based cost management: relevance lost. 9. Putting an improvement process in place. Part 3: Information, empowerment and society. 10 New frontiers for business education. 11. The information revolution revisited.


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