Key performance indicators : developing, implementing and using winning KPIs //
Parmenter, David
Key performance indicators : developing, implementing and using winning KPIs // David Parmenter - 2nd ed. - Hoboken, New Jersey : John Wiley & Sons, 2010 - 299p. : ill.; 24cm
Includes bibliographical references and index
Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small-to-medium enterprises and not-for-profit organizations -- Implementation lessons.
9780470545157
Performance technology
Organizational effectiveness
Performance standards.
Key performance indicators : developing, implementing and using winning KPIs // David Parmenter - 2nd ed. - Hoboken, New Jersey : John Wiley & Sons, 2010 - 299p. : ill.; 24cm
Includes bibliographical references and index
Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small-to-medium enterprises and not-for-profit organizations -- Implementation lessons.
9780470545157
Performance technology
Organizational effectiveness
Performance standards.