000			01604nam a2200229#a 4500
001			vtls000003805
008			230822s1993 xx 000 0 eng d
020			_a0471939676
040			_aJPS
090	0	0	_aMGT 658.5 FLO
100			_aFLOOD, ROBERT L. _eauthor
245		0	_aBEYOND TQM
260			_aNEW YORK: JOHN WILEY & SONS, _c1993
300			_a303P; ILLUST
505			_aSection 1: Philosophy, principles and methods. Part 1: TQM as it stands today. 1. A brief history of quality thinking. 2. Quality gurus: Their philosophies, principles and methods. 3. TQM: Philosophy and principles. 4. International standards: Philosophy, principles and model. Part 2: A new understanding of management today. 5. Changing assertions of management today. 6. A creative approach to problem solving. Part 3: A new understanding of TQM. 7. A theory of TQM: A deeper understanding of the philosophy and principles. 8. A theory for the practices of TQM: Practicing freedom. 9. Practicing TQM: employing the methods and techniques. 10. Review. Section 2: Case studies. 11. Introduction. 12. Implementing TQM through TSI: Diagnostic biotechnology (Pte) Ltd. 13. Cause and error: tarty bakeries. 14. Quality management in the services sectors; North Yorkshire polices. 15. Supplier development strategy for small and medium sized companies: cosalt holiday homes. Section 3: Exercise and games. 16. Exercises and games.
546			_aENG
650	1	0	_aTotal quality management
650	2	0	_aTOTAL QUALITY MANAGEMENT - CASE STUDIES.
942			_cMONO
990			_a1993
999			_a07519 _a658.5 FLO _aVIRTUAF0 _c2586 _d2586
003			JPS