000			01526nam a2200229#a 4500
001			vtls000016096
008			230822s1995 xx 000 0 eng d
020			_a020163368X
040			_aJPS
090	0	0	_aMGT 658.5 HEA
100			_aHeaphy, Maureen S., _d1950- _eauthor
245		4	_aThe Malcolm Baldridge National quality award: A yardstick for quality growth / Maureen S. Heaphy, Gregory F. Gruska
260			_aMassachusetts: Addison-Wesley Publishing Company, _c1995
300			_a440p; illust. 24cm
505			_aKey concepts of the award criteria. Useful criteria?. Internal use of criteria. Categories. Interpendency of items. Quality journey. General findings. Using the criteria. Management gred. Effective use. Advantages of writing a response to the criteria. Preparation of the written response. Leadership. Description and examples. Key excelence indicators. Information and analysis. Strategic planning. Human resources development and management. Process management. Business results. Customer focus and satisfaction. Award process. Award organization. Eligibility. Restrictions on eligibility. Evaluation. Application of the award process to self-improvement. One company's model. MBNQA process result. Number of application and site visits. Award recipients.
650	1	0	_aMalcolm Baldridge National quality award.
650	2	0	_aTotal quality management -- awards -- United States.
700			_aGruska, Gregory, S., 1943-
942			_cMONO
990			_a1995
999			_a09109 09110 _aVIRTUA00 _c11490 _d11490
003			JPS