FLOOD, ROBERT L. <br/><br/>
BEYOND TQM 

 - NEW YORK: JOHN WILEY & SONS,  1993 
 - 303P; ILLUST 
<br/><br/>Section 1: Philosophy, principles and methods. Part 1: TQM as it stands today. 1. A brief history of quality thinking. 2. Quality gurus: Their philosophies, principles and methods. 3. TQM: Philosophy and principles. 4. International standards: Philosophy, principles and model. Part 2: A new understanding of management today. 5. Changing assertions of management today. 6. A creative approach to problem solving. Part 3: A new understanding of TQM. 7. A theory of TQM: A deeper understanding of the philosophy and principles. 8. A theory for the practices of TQM: Practicing freedom. 9. Practicing TQM: employing the methods and techniques. 10. Review. Section 2: Case studies. 11. Introduction. 12. Implementing TQM through TSI: Diagnostic biotechnology (Pte) Ltd. 13. Cause and error: tarty bakeries. 14. Quality management in the services sectors; North Yorkshire polices. 15. Supplier development strategy for small and medium sized companies: cosalt holiday homes. Section 3: Exercise and games. 16. Exercises and games. 
<br/><br/><br/>ENG 
<br/><br/><label>ISBN: </label>0471939676 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>TOTAL QUALITY MANAGEMENT - CASE STUDIES.