TY - BOOK AU - BURT, ANGELA. TI - A GUIDE TO BETTER LETTERS SN - 9679959902 PY - 0000///[date of publication not identified] CY - KUALA LUMPUR: GOLDEN BOOK CENTRE SDN BHD KW - LETTERS KW - CORRESPONDENCE N1 - Section One: Setting out the letter and addressing the envelope. 1.1Introduction. 1.2 The traditional indented layout. 1.3 The fully blocked layout. Section two: Letters to friends. 2.1 The thank you letter. 2.2 Exchanging news. 2.3 Letter to pen friend. 2.4 Emotional letters. 2.5 The letters of sympathy. 2.6 The letters of congratulations. 2.7 The letter of apology. 2.8 Asking a favour. 2.9 how to say "NO" Section three: Business letters. 3.1 Introduction. 3.2 Applying for a job. 3.3 The letter of reference. 3.4 The letter of resignation. 3.5 The letter of complaint and its reply. .6 Letters to the editors. Section four: After you post your letter ER -