TY  - BOOK
AU  - Parmenter, David
TI  - Key performance indicators: developing, implementing and using winning KPIs /
SN  - 9780470545157
PY  - 2010///
CY  - Hoboken, New Jersey
PB  - John Wiley & Sons
KW  - Performance technology
KW  - Organizational effectiveness
KW  - Performance standards
N1  - Includes bibliographical references and index; Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small-to-medium enterprises and not-for-profit organizations -- Implementation lessons
ER  -