Parmenter, David <br/><br/>
Key performance indicators :  developing, implementing and using winning KPIs // 
David Parmenter 
 - 2nd ed. 
 - Hoboken, New Jersey :  John Wiley & Sons,  2010 
 - 299p. :  ill.;  24cm 
<br/><br/> Includes bibliographical references and index 
<br/><br/>Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small-to-medium enterprises and not-for-profit organizations -- Implementation lessons. 
<br/><br/><label>ISBN: </label>9780470545157 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Performance technology<br/>Organizational effectiveness<br/>Performance standards.