TY  - BOOK
AU  - Kaplan, Robert S.
AU  - Norton, David P.
TI  - The Balanced Scorecard: Translating Strategy Into Action
SN  - 0875846513
PY  - 1996///
CY  - Boston, Mass: Harvard Business Scholl Press
KW  - Industrial Productivity-Measurement
KW  - Organizational Effectiveness-Evaluation
KW  - STRATEGIC PLANNING
N1  - 1.Measurement and Management in the Information Age 2.Why Does Business Need a Balanced Scorecard? PART ONE: MEASURING BUSINESS STRATEGY 3.Financial Perspektive 4.Customer Perspective 5.Internal-Business-Process Perspektive 6.Learning and Growth Perspektive 7.Linking Balanced Scorecard Measures to Your Strategy 8.Structure and Strategy PART TWO:MANAGING BUSINESS STRATEGY 9.Acheving Strategic Alignment: From Top to Bottom 10.Targets, Resource Allocation, Initiatives, and Budgets 11.Feedback and the Strategic Learning Process 12.Implimenting a Balanced Scorecard Management Program
ER  -